Place of Business:
University Federal Credit Union
Working jointly with members of the Human Resources (HR) and Organizational Development (OD) team, the Sr. Organizational Development Business Partner provides consultation and project support in all areas of organizational development, change management, culture, employee engagement, leadership and team effectiveness, and support for other strategic initiatives.
The Sr. OD Business Partner influences organizational effectiveness by serving as a business partner by leading initiatives and projects related to employee engagement, performance management, goal and process alignment, change management, and organizational diagnostics and design. With a focus on service, the Sr. OD Business Partner provides consultation and coaching in individual and team effectiveness by helping leaders in identifying, prioritizing, and building capabilities, behaviors, structures, and processes. This role collaborates extensively with senior leaders and mid-level managers as well as HR and OD peers to ensure seamless service delivery while developing and executing organizational interventions to support the achievement of UFCU’S strategic priorities and cultural cultivation.
Change Management and Communications:
Act as internal consultant with senior leaders and managers to assist with complex organization efficacy needs including:
group process consultation and meeting facilitation
change management and communication
organizational assessment and diagnosis, and related recommendations
organizational design, including structure, process, soft systems, and work design
Monitor, understand, and respond to employee sentiment and feedback, organizational trends, and business needs to ensure OD programs address critical needs and reinforce business priorities to align with UFCU culture
Conduct analysis and provide data-based insights and recommendations, and shed light on the employee experience and iterate relevant programs to maximize impact.
Diagnose and assess individual, group, department, site, or organizational issues by collecting data through various methods, including both qualitative and quantitative.
Develop and facilitate creative, values-based OD interventions, including teambuilding, group facilitation, improvement efforts, change management, department re-structuring, and performance management, as indicated by the needs of the group, department, or organization.
Organizational Development Practice Strategy and Leadership:
Collaborate with other leaders within the organization to align strategies, share best practices, and build capability within the organization related to process excellence, project management, change management, employee engagement, learning and development, and communications.
Maintains current HR, OD, and Financial Services industry knowledge to support the future growth of the department and organization.
Talent and Organizational Development Programming:
Lead the organizational performance management and employee engagement strategies, designing, implementing, measuring, and revising related programs.
Design, iterate, launch, and manage programs and initiatives by identifying needs and owning the program from strategy through execution, with a focus on employee engagement.
Provide input to design and deliver development courses as needed to address team effectiveness needs, support change management efforts, and leadership development initiatives.
Serve as system administrator for employee engagement systems, and suggest system enhancements to align with talent management best practices.
Provide leadership for cross-functional stakeholders based on servant leadership principles, OD best practices, and caring for the whole person.
Serve as a role model of UFCU’s culture in transparent communication, two-way dialogue, and proactive communication.
Complete required regulatory training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
Adheres to Organizational Development code of ethics and values.
Demonstrated stakeholder management, leadership, communication skills, and executive presence.
Ability to think strategically, while also simultaneously “rolling up your sleeves” to execute initiatives.
Ability to discern patterns, themes, and connections in information and to leverage in assessment and design work.
Demonstrated strong people and process/project management capability with ability to effectively manage large-scale complex projects.
Exceptional interpersonal, active listening, and collaborative communication skills.
Demonstrated superior written and verbal communication skills, as well as the ability to present content in a clear and compelling manner.
Demonstrated experience consulting with leaders, including identifying needs, developing action plans, identifying deliverables, and presenting results/recommendations.
Strong consulting and contracting skills and experience with influencing leadership at all levels.
Demonstrate compassion for colleagues across all business functions and levels.
Confident and results driven; self‐motivated and disciplined to meet deadlines in the context of competing priorities and projects.
Proven record in managing vendors and optimizing those relationships.
Demonstrated expert proficiency in various Microsoft Office tools with the technical savvy to easily master new systems and applications.
Demonstrated design, delivery, facilitation, and experience applying organizational effectiveness models, frameworks and practices, e.g., employee engagement, change management, team effectiveness, organizational diagnostics, and performance consulting.
Adaptability / Navigating Ambiguity
Building Member (Customer) Loyalty
Focus on Results / Taking Responsibility
Leading the Organization (Decision Making and Systems Thinking)
Leading Others (Building a Successful Team, Coaching & Developing Others, Leading Change, Servant Leadership)
Bachelor’s Degree in organization development, leadership, adult education, or human resources. Minimum of five (5) years of relevant experience
Proven track record of strong leadership skills to coordinate and facilitate activities with intact teams, functional business partners and colleagues, and work with various levels of the organization.
Expertise and proficiency in OD consulting, change management, and communications.
Experience leading Employee Engagement programs.
Proficient with project planning tools and practices, managing enterprise-wide projects through all stages of a project lifecycle.
Must be bondable
Master’s Degree in organization development, leadership, adult education, or human resources. Four (4) years of experience in an Organizational Development Leadership role may be substituted for Master’s Degree.
Change management, Project Management, Coaching, L&D and HR-specific experience
Certified Professional in Learning and Performance (CPLP), or other coaching certifications, DiSC, Clifton Strengths, or other psychometric assessments, leadership development programs, and/or relevant certifications
Experience using collaboration tools and models
7 Credit Union Principles
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