Place of Business:
Teacher Retirement System of Texas
Position Description:
The Organizational Change Management (OCM) Specialist ensures change initiatives meet objectives by increasing employee adoption and usage. The incumbent will focus on the people side of change, including changes to business processes, systems and technology, job roles, and organization structure. Work involves supporting and implementing change management plans; developing and executing communication plans and initiatives; facilitating meetings, special events, and/or training; and analyzing metrics related to change initiatives. This position will proactively work with the OCM team, Organizational Excellence staff, agency employees, and members of the TRS executive and leadership team.
The Organizational Change Management (OCM) Specialist Senior ensures change initiatives meet objectives by increasing employee adoption and usage. The incumbent will focus on the people side of change, including changes to business processes, systems and technology, job roles, and organization structure. Work involves developing and implementing change management plans; developing and executing communication plans and initiatives; facilitating meetings, special events, and/or training; and analyzing various metrics related to change initiatives. This position will proactively work with the OCM team, Organizational Excellence staff, agency employees, and members of the TRS executive and leadership team.
This vacancy will be filled at one of two levels - Organizational Change Management Specialist or Organizational Change Management Specialist Sr. Selected applicant will be offered the position that most closely matches their education and experience.
Salary Range:
OCM Specialist - $63,878.00 - $79,859.00
OCM Specialist Sr. - $85,034.00 - $106,293.00
Duties and Responsibilities:
Organizational Change Management
• Assists or leads with the application of a large scope change management approach and methodology for the people impacts of change due to process development/transformation and/or technology implementation.
• Contributes to or creates change management initiatives through planning, assessment, diagnosis, design, and implementation at a division, department level or work unit.
• Collaborates and participates in project meetings; understands, tests and interprets complex terminology and communicates changes and new processes in laymen's terms. (Senior)
• Develops solutions to organizational changes, issues, and concerns. (Senior)
• Applies a structured methodology and leads change management activities. (Senior)
• Reviews and evaluates new or improved business and management practices for application to agency programs or operations. (Senior)
• Works with OCM team to prepare and execute annual communication plan.
• Recommends and executes creative methods for communicating with stakeholders.
• Recommends and executes OCM plans, strategies, and tactics to maximize employee adoption and usage and minimize resistance.
• Conducts readiness assessments for change initiatives, evaluates results, and presents findings to management.
• Develops and/or supports the development of actionable and targeted change management plans
• Identifies obstacles to change and performance gaps and works to develop and implement corrective actions.
• Assists leadership in the timely resolution of change management communication and training issues.
• Contributes content for OCM Connect intranet site.
• Monitors web pages to recommend and/or develop content as needed to support IT applications, project and OCM Connect intranet sites.(Senior)
• Contributes to the planning, execution, and hosting of celebratory events.
• Partners with Training or Communications to create visual and/or informational materials to support change initiatives.
• Assists with other organizational change management initiatives and activities as requested.
Internal Communications
• Develops or assists in developing communication strategies that support the agency/department's mission, goals, and objectives.
• Plans, prepares, and executes communication plans supporting various initiatives.
• Develops or suggests creative ideas and executes internal general and targeted communication campaigns with employees.
• Build executive messaging, presentations, and other communications deliverables for internal audiences (presentations, video scripts, emails, talking points, etc.). (Senior)
• Works with business groups to develop and edit key messages with the correct emphasis and tone.
• Proposes, develops, writes, and edits communication materials.
• Contributes to development of agency-wide newsletter.
• Contributes to the planning and execution of agency-wide meetings and events.
Facilitation
• Plans, schedules, and conducts stakeholder interviews.
• Plans and/or prepares for and facilitates focus-group meetings.
• Prepares agendas and minutes for and assists in facilitating employee advisory group or department committee meetings.
• Coordinates Huddles for groups of employees to meet with the Executive and Deputy Directors.
• Collaborates with OCM team members to develop and execute change management activities that build awareness, desire, knowledge, and ability.
• Helps support celebration events and develops and supports other mechanisms to reinforce stakeholder change adoption.
• Plans or Assists OCM team in planning and tracking work tasks and priorities.
Analysis
• Assists with data collection and metrics for change initiatives or projects.
• Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.(Senior)
• Responsible for or assists with tracking indicators of potential employee burn-out resulting from change initiatives.
• Responsible for or assists with defining and measuring success metrics and monitoring change progress and adoption.
• Analyzes change readiness data, prepares and presents findings, and makes recommendations.
• Analyzes team processes and structure and recommends changes that support business goals.
Qualifications:
Required Education
• Bachelor's degree from an accredited college or university, in human resources, organizational development, organizational effectiveness, organizational change management, industrial or counseling psychology, or a related field.
• High school diploma and additional experience in people management, change management, or human resources generalist experience supporting change management may substitute for the required education on an equivalent year-for-year basis.
Required Experience
• Three years (3) of full time directly related progressively responsible people management, change management, or human resources generalist experience supporting change management activities.
• Five years (5) of full time directly related progressively responsible people management, change management, or human resources generalist experience supporting change management activities. (Senior)
• Experience working with the people side of change regarding a technology project or other large change management initiative.
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